(1) All claims must be filed in writing and received by Moving Mates within 15 days of the delivery date for local moves (within state lines) or 9 months of the delivery date for long distance moves (out of state lines).

(2) All claims must be submitted with clear photos that will show the damages and the furniture itself.

(3) Do not proceed with any repairs and do not dispose of any damaged items that you would like to file a claim on. Moving Mates reserves the right to inspect all damaged items.

(4) By law, Moving Mates provides limited liability coverage at no charge to all our customers. The maximum liability is limited to $0.60 (60 cents) per pound per article, for all items indicated as damaged or missing at time of delivery.

(5) Since Moving Mates cannot control whether proper packing methods are used, on boxes packed by the owner as well as on pressed wood furniture, liability is limited.